Refund and Returns Policy

We want you to be happy with your order. If something isn’t right, you can return most items within 30 days of delivery.

Return conditions

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging. Please keep your order number or proof of purchase.

How to start a return

Email us at orders@pazelu.com with your order number and the item you’d like to return. We’ll reply with return instructions. Please do not send items back before contacting us — we’ll guide you to the right place.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method within a few business days. Shipping costs are refunded only if the return is due to our error (damaged, defective, or wrong item).

Damaged or incorrect items

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery with your order number and, if possible, a photo. We’ll make it right with a replacement or a refund.

Non-returnable items

For health and hygiene reasons, opened personal care, skincare, and consumable products cannot be returned. If you’re unsure whether your item qualifies, contact us before sending anything back.

Sale items

Items purchased on sale follow the same 30-day return policy as regular-priced items.